If for any reason we’re unable to deliver all the products you ordered at the same time, we will ensure that you will only be charged once for delivery.
Sleeki cannot be held responsible for late/failed deliveries for reasons outside of our control i.e. in cases such as adverse weather conditions.
All deliveries will be made via Royal Mail, If you have chosen guaranteed next day delivery a signature may be required. Please ensure that there will be somebody available at the delivery address who will be able to provide this. In the event that you should miss your scheduled delivery, the courier should leave a notification card and re-attempt the following working day.
Please note, we do not despatch or ship at weekends or public holidays and are unable to deliver to PO Boxes.
If you place your order before 3pm – Monday to Friday, we’ll ship your item/s the same day for free. It could arrive the next day, depending on the Royal Mail. You may also need to allow extra time (1-3 working days) for the Channel Islands, Isle of Man, Isle of Wight, AB postcodes, Scottish Highlands and Islands, Northern Ireland and the Republic of Ireland. Please note that our delivery service may be affected over bank holidays and during sale periods.
If you place you place your order before 3pm we’ll arrange for your items to delivered by guaranteed next day delivery.
Sorry, at this moment in time we only ship our Sleekie products within the UK. If you really really want one then please contact us at email@example.com or call us on 01943 243 127
If you decide to return something and written notification is received after the 14 days cooling off period, we would be very happy to offer an exchange or gift card to the value of the goods up to 28 days from the date you received your goods. Once the 28 day period has passed Sleeki reserve the right to refuse returns of any unwanted items.
Ouch! In the unfortunate event that your order arrives damaged or are suspected to be faulty, we will be happy to provide replacements or offer a refund as soon as possible. Please contact our Customer Service team on +44 (0) 1943 243 127 9am-5pm (UK Time) Monday to Friday, or via email at firstname.lastname@example.org
An alternative product will be offered in cases where the stock is no longer available. It may be necessary to provide photographs of the damaged/faulty goods or in more severe cases, we may choose to collect the damaged products from you for Quality Review Investigation. Correspondence will be made with you directly.
Items must be unused, in a perfect resalable condition and accompanied by a valid order reference.
Wrapping – Returns should be wrapped securely using the same packaging they were received in, or in appropriate packaging to ensure the goods arrive with us in their original condition. The order reference should be clearly displayed on the exterior label. We reserve the right to refuse a refund/exchange for damages caused by insufficient packaging.
Complete the online returns form found here to notify us of your intent to return. Customer Service will then email you a pre-paid returns label which you need to affix to the exterior packaging. Drop this to your nearest collection point (details of which will be included in the email from Customer Service).
All Returns requests submitted outside of normal UK working hours (9am – 5:00 pm) will be processed the next working day (Monday – Friday).
Refunds & exchanges – We aim to process exchanges within 2 working days (Monday to Friday) from the date the return is received. Delivery charges may be applied for exchanges; charged at the standard rate (please refer to the Delivery Options above for further details).
If you wish to change the item and the item is not damaged or suspected to be faulty, then we recommend you use the returns label fixed on the front of the Online Order Delivery Note. Please affix the appropriate postage (at your own cost). Our returns address is: 50a The Grove, Ilkley, West Yorkshire, LS29 9EE.
We advise that returns are made via recorded delivery and/or that a proof of postage is obtained, in the unlikely event that these should go missing in the post. We reserve the right to refuse a refund/exchange for returns that fail to arrive with us and where no proof of postage/tracking is available.
Refunds will be applied against the original payment method within 2 working days (Monday to Friday) from the date the return is received. Refunds may take 5-7 working days to show against an account, depending on your bank.